UK United KingdomFitness and wellness2023
Lumen Fitness Studios
A class-booking and membership site for a London fitness studio chain switching off a third-party marketplace.
Web Design & Development →The challenge
Lumen was paying a fitness marketplace app a per-booking fee for the majority of its class bookings and had no owned relationship with most of its members.
Our approach
- 01
Built a direct booking and membership site integrated with Lumen's existing studio-management software
- 02
Migrated recurring memberships over with zero billing interruption across a scheduled cutover weekend
- 03
Added a waitlist feature with automatic rebooking when a spot opened up, which the marketplace app didn't offer
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