Vantage Underwriting
A claims triage copilot for a Chicago commercial insurer, cutting first-review time on incoming claims and routing complex cases to senior adjusters automatically.
AI Strategy & Development →The challenge
Vantage's adjusters spent the first hour of every claim just reading through submitted documents and prior correspondence to figure out which cases needed a senior adjuster and which were routine. The backlog grew every renewal season, and nothing about the intake process scaled.
Our approach
- 01
Built an LLM-based triage step that reads incoming claim documents, flags missing information, and drafts a one-paragraph summary an adjuster can confirm in under a minute
- 02
Trained a routing model on two years of historical claims to score complexity and send high-risk cases straight to senior adjusters instead of the general queue
- 03
Shipped with a full audit log and a manual override on every automated decision, since an incorrectly routed claim carries real regulatory exposure
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